AIS Slovenia
AI chatbots that answer from your business documents
We develop custom conversational interfaces for employees or customers. The chatbot uses agreed documents and sources, with a clear route to a person when the question needs review.
Choose the audience and information
A chatbot can help when people repeatedly need to find instructions or business information. We identify who will use it and which documents they are allowed to access. Source quality matters: outdated or conflicting procedures need attention before the system can reliably explain them. Someone in the business must remain responsible for keeping the information current.
An example of a document-based answer
An employee asks what is needed to submit a request. The chatbot finds the relevant procedure, outlines the steps and points to the source document. If the documents do not resolve the question, it should pass the case to an appropriate person. This example describes a possible design, rather than a claim about a completed customer deployment.
Answers and actions are different
A conversational interface can answer a question without changing data. Creating a ticket or updating a business record needs an additional integration and permissions. We review website and internal-platform integration against actual access. Support for other channels, including messaging services or a particular CRM, is established during scoping.
Quality, scope and operating costs
We test questions with known answers, unclear questions and cases for which the documents contain no answer. The checks cover correctness, sources and human handoff. Document volume, access roles, integrations, hosting, model usage and maintenance affect the project scope. We prepare a proposal and schedule after that review.
Explore our work
Project case studies and the development journal are currently available in Slovenian: project case studies and blog.